---
title: "Security & Safety"
id: "347"
type: "page"
slug: "security"
published_at: "2023-06-01T04:04:50+00:00"
modified_at: "2026-02-09T15:56:16+00:00"
url: "https://brightwhedev.wpengine.com/security/"
markdown_url: "https://brightwhedev.wpengine.com/security.md"
taxonomy_language:
  - "English"
---

# Security for families, staff, and administrators

## Brightwheel is the most secure all-in-one childcare and preschool software, setting the standard as the first and only early education app to offer two-factor authentication for enhanced account protection.

## Committed to security

Trust is a key building block in brightwheel’s promise to putting you first, with ongoing improvements to ensure the safety, privacy, security, and reliability of your experience.

**Enhanced account safety**  
 with two-factor authentication, strict password requirements, cloud-based storage using Amazon Web Services, and TX-RAMP–certified security controls.

**Guaranteed data privacy**  
 with data encryption and a stringent [Privacy Policy](https://brightwhedev.wpengine.com/privacy/)
 in place that dictates no personal information can be sold to third parties.

**Highest financial data security**  
 and compliance levels (PCI Level 1) for invoicing and processing payments, so no confidential banking information is stored on brightwheel.

**Ongoing reliability**  
 with 99.9% uptime and fraud protection with 24×7 monitoring by a dedicated in-house team. For a real-time update on brightwheel’s availability, [see here.](https://brightwheel.statuspage.io/)

## Trusted by millions of educators and families.

To learn more about brightwheel’s security practices, visit [brightwheel Security FAQ](https://help.brightwhedev.wpengine.com/en/articles/6363539-brightwheel-security-faqs)
.

## Tips to protect account and data security:

**For everyone:**

**Keep your brightwheel [app up to date](https://help.brightwhedev.wpengine.com/en/articles/942353-update-the-brightwheel-app)****to ensure you are using the most secure version of brightwheel.**It can be updated manually or set up for automatic updates to be downloaded each time a new version is released.

**Use**[two-factor authentication](https://help.brightwhedev.wpengine.com/en/articles/5918580-2fa-at-sign-in-overview)
**at sign-in and do not disable it.**This is a security best practice and is designed to make sure that you’re the only person who can access your account, with the use of two different forms of verification.

**Frequently rotate passwords and make sure it meets**[minimum security requirements](https://help.brightwhedev.wpengine.com/en/articles/942360-update-your-password#h_ffd6b26e6a)
. Ensure it’s unique, long, and memorable with symbols, letters, and numbers.

[Set up a passcode](https://help.brightwhedev.wpengine.com/en/articles/2420312-device-security#device-screen-lock)
**on your device’s lock screen** to prevent anyone from being able to just pick up your device and dig into your data.

**For administrators and staff:**

**Establish a weekly practice to delete all photos and videos from personal devices**once uploaded and shared via the brightwheel feed.

**Avoid sharing login information.**If multiple staff are using the same device, use [Room Device Mode](https://help.brightwhedev.wpengine.com/en/articles/1769783-room-device-mode)
. If staff already share a login, remember to change passwords at the time of termination.

**For administrators:**

**Encourage families to pay online using brightwheel.**This way families directly enter their payment details and your program is not responsible for storing their information or safeguarding checks/cash until deposited.

**Control the level of access each staff member has directly from brightwheel**by using the [staff-level permissions](https://help.brightwhedev.wpengine.com/en/articles/2109290-teacher-staff-permissions)
to assign a role to each staff profile.

## Join millions of educators and families on brightwheel

Take a tour and see how brightwheel can help you, your staff, and your families.

[Request a demo](/demo/)