--- title: "Zero past due payments from families, a first in 24 years" id: "3823" type: "customer-stories" slug: "riverbend-christian-school" published_at: "2022-10-13T19:06:00+00:00" modified_at: "2023-05-19T23:50:30+00:00" url: "https://brightwhedev.wpengine.com/customers/riverbend-christian-school/" markdown_url: "https://brightwhedev.wpengine.com/customers/riverbend-christian-school.md" excerpt: "One year after Alicia started using brightwheel, she was over the moon. For the first time in her 24 years at Riverbend Christian School, all of her families were completely caught up on their tuition payments. She took to Facebook..." taxonomy_customerstorylocation: - "Texas" taxonomy_customerstoryimpact: - "On-time payments" taxonomy_customerstoryprogramsize: - "200+ children" taxonomy_customerstoryprogramtype: - "Faith-based program" taxonomy_customerstoryfeature: - "Document Hub" - "Automated billing" - "Digital signature sign-in" - "SMS text alerts" --- [Back to customer stories](../) # Zero past due payments from families, a first in 24 years ### Customer Spotlight Alicia D Director, Riverbend Christian School Watch the story - ![Location](https://brightwhedev.wpengine.com/wp-content/themes/_brightwheel/img/customer-stories/pin-location.png) ### Location Austin, TX - ![Enrollment](https://brightwhedev.wpengine.com/wp-content/themes/_brightwheel/img/customer-stories/enrollment-icon.png) ### Enrollment 200 children - ![Program type](https://brightwhedev.wpengine.com/wp-content/themes/_brightwheel/img/customer-stories/program-type-icon.png) ### Program Type Faith-based program - ![Brightwheel Impact](https://brightwhedev.wpengine.com/wp-content/themes/_brightwheel/img/customer-stories/brightwheel-icon.png) ### Brightwheel Impact On-time payments ### Favorite Features ![Document Hub](https://brightwhedev.wpengine.com/wp-content/uploads/2022/10/Flamingo-Icon-Circle-10.png)Document Hub ![Automated billing](https://brightwhedev.wpengine.com/wp-content/uploads/2022/10/Caribbean-Icon-Circle-2.png)Automated billing ![Digital signature sign-in](https://brightwhedev.wpengine.com/wp-content/uploads/2022/10/Tangerine-Icon-Circle-6.png)Digital signature sign-in ![SMS text alerts](https://brightwhedev.wpengine.com/wp-content/uploads/2022/10/Flamingo-Icon-Circle-19.png)SMS text alerts ### Customer Spotlight Alicia D Director, Riverbend Christian School Watch the story One year after Alicia started using brightwheel, she was over the moon. For the first time in her 24 years at Riverbend Christian School, all of her families were completely caught up on their tuition payments. She took to Facebook to share her excitement in the brightwheel community, and other Directors chimed in confirming they experienced the same impact from brightwheel. [https://help.brightwhedev.wpengine.com/en/articles/5598644-billing-v3-billing-overview-for-parents-payers](https://help.brightwhedev.wpengine.com/en/articles/5598644-billing-v3-billing-overview-for-parents-payers) > Thanks, brightwheel, for making it so easy for parents to see and pay their fees! It’s an accounting dream come true! > > Alicia D > > Director, Riverbend Christian School Since Riverbend Christian School has two separate buildings, it took Alicia extra effort in the past to track down late payments. She would need to pretend to bump into families at drop-off or pick-up since some of them never passed by her office. Now, with brightwheel, she’s gained this time back and has allocated it toward higher impact projects such as enabling teacher success. ## **Powerful coordination during an emergency** Another big way brightwheel has made an impact is the tight coordination it offers with [SMS text alerts](https://help.brightwhedev.wpengine.com/en/articles/3370287-message-types) . During the severe 2021 storms in Texas, Alicia and her team were able to have all 200 children picked up within 30 minutes in the middle of the day. Cell service was down, but families were able to stay closely connected with the school thanks to brightwheel Messaging. [https://help.brightwhedev.wpengine.com/en/articles/3370287-message-types](https://help.brightwhedev.wpengine.com/en/articles/3370287-message-types) ## **Brightwheel as a perk for prospective families** Something else Alicia loves about brightwheel is how it helps her grow her program’s enrollment. Every time she gives a tour to a prospective family, she talks about the way Riverbend Christian School uses brightwheel to keep parents connected to their child’s learning. The parents see it as a big bonus for the school. ## Read more customer stories [Birmingham, AL 200 children 3 reasons why teachers are happier thanks to brightwheel Read more](https://brightwhedev.wpengine.com/customers/mbcc-journey/) [San Diego, CA 14 children How an in-home provider gets 100% of her families to pay on time Read more](https://brightwhedev.wpengine.com/customers/world-elite-academy/) [Shelton, CT 350 children Multi-site owner loves the security and efficiency of brightwheel Read more](https://brightwhedev.wpengine.com/customers/strong-start-early-care-and-education/) [Back to customer stories](../) ![Ready to get started?](https://brightwhedev.wpengine.com/wp-content/themes/_brightwheel/img/logo-mark-wheel.svg)### Ready to get started? 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